Privacy Policy

When you use our website, place an order, subscribe to our newsletter, or contact us, we may collect certain personal information, including:

• Full name
  
• Email address
  
• Phone number
  
• Shipping and billing address
  
• Order details
  
• Payment method details (where applicable)
  
• Messages or inquiries sent to us
  
• Browsing activity on our website
  

We only collect information that is necessary to provide our services and improve your shopping experience.

Your information may be used for the following purposes:

• To process and deliver your orders
  
• To contact you regarding your order
  
• To provide customer support
  
• To improve our website and services
  
• To send promotional emails, offers, or updates (if subscribed)
  
• To prevent fraud or misuse of our website
  
• To comply with legal obligations
  

We do not sell your personal information to third parties.

When you place an order, we use your shipping details to arrange delivery through courier partners. Your contact number may be shared with the courier service only for delivery purposes.

This helps ensure successful and timely delivery of your parcel.

For Cash on Delivery (COD) orders, no online payment details are required.

If online payment methods are introduced in the future, payment information will be handled through secure third-party payment gateways. Cloothy does not store sensitive card or banking details on its servers unless clearly stated.

Our website may use cookies and similar technologies to improve your browsing experience. Cookies help us understand user behavior, remember preferences, and improve website performance.

Cookies may be used for:

• Saving preferences
  
• Website analytics
  
• Improving performance
  
• Marketing and promotions
  

You can disable cookies in your browser settings if you prefer.

If you subscribe to our newsletter, we may send you updates about new arrivals, promotions, sales, and offers.

You can unsubscribe at any time by clicking the unsubscribe link in the email or contacting us directly.

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

While we work to keep your data secure, no internet transmission or storage system can be guaranteed 100% secure.

We may share limited information with trusted third parties only when necessary, such as:

• Courier and delivery companies
  
• Technical service providers
  
• Legal authorities if required by law
  

We do not share your information for unrelated marketing purposes.

Our website may contain links to third-party websites or social media platforms. Once you leave our website, we are not responsible for the privacy practices of those external websites. We encourage users to review their privacy policies separately.

You may request to:

• Access your personal data
  
• Correct inaccurate information
  
• Update your details
  
• Unsubscribe from marketing emails
  
• Request deletion of your data where applicable
  

To make any request, please contact us using the details below.

Cloothy may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website features. Updated versions will be posted on this page.