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Frequently Asked Questions
Shopping Information
DO YOU SHIP INTERNATIONALLY?
Yes, we deliver across Pakistan through trusted courier services.
HOW LONG WILL DELIVERY TAKE?
Orders usually arrive within 3 to 7 working days depending on your city.
HOW CAN I TRACK MY ORDER?
Once your order is dispatched, tracking details will be shared with you.
Orders and Returns
HOW DO I PLACE AN ORDER?
Simply add your favorite items to cart, proceed to checkout, and confirm your order details.
HOW CAN I CANCEL OR CHANGE MY ORDER?
Please contact our support team as soon as possible after placing your order for any changes or cancellation requests.
WHO SHOULD I CONTACT IF I HAVE ANY QUERIES?
You can reach us anytime at sales@cloothy.com for assistance.
Payment
WHAT PAYMENT METHODS ARE ACCEPTED?
We currently accept Cash on Delivery (COD).
IS CASH ON DELIVERY AVAILABLE?
Yes, Cash on Delivery is available in most cities across Pakistan.
DO I NEED TO PAY IN ADVANCE?
No, you can pay when your order is delivered.
Returns
CAN I EXCHANGE MY ORDER?
Yes, exchanges are available according to our exchange policy.
HOW DO I REQUEST A RETURN OR EXCHANGE?
Contact our support team with your order details, and we will guide you through the process.
WHAT IF I RECEIVE A DAMAGED ITEM?
If you receive a damaged or incorrect item, contact us immediately for quick support.
